Grievance Redressal Mechanism

The Contact details of Nodal Officer are as follows:
Ms. Nidhi Doshi
Venus Portfolio and Finance Private Limited
Reg Office: 606, Runwal R-square, Opp Veena Nagar, L.B.S Marg, Mulund West, Mumbai 400080
Email Id: nidhi@venusportfolio.com
The Customers having grievance/complaint may inform in writing to the Nodal Officer for immediate resolution of the same. Nodal officers will provide the highlights of the complaints received and redressal to the Board of Directors for their review and compliance at each subsequent meeting.
In case, customers are not satisfied with the resolution provided by the Company, they may further approach:
CA Funali Doshi
Venus Portfolio and Finance Private Limited
Reg Office: 606, Runwal R-square, Opp Veena Nagar, L.B.S Marg, Mulund West, Mumbai 400080
Email Id: grievance@venusportfolio.com
The Company shall endeavor to respond to each complaint within one month from the date of receipt of the Complaint.
If the Complaint is not resolved within one month, the customer may appeal to the Officer-in-Charge of the Regional Office of DNBS under whose jurisdiction the registered office of the Company falls.
Non-Banking Supervision Department
Reserve Bank of India
3rd Floor, RBI Byculla Office Building
Opp. Mumbai Central Railway Station
Byculla, Mumbai-400 008
Email: cms.nbfcomumbai@rbi.org.in
Tel: 022-2300 1280
Fax No: 02-23022024